WS7: How to Involve Users in Government System Procurement?

Marko Nieminen, Aalto University; Juha Laine, Aalto University; Sampo Teräs, Aalto University; Mikael Runonen, Aalto University; Virpi Kalakoski, Finnish Institute of Occupational Health; Teppo Valtonen, Finnish Institute of Occupational Health; Jani Lukander, Finnish Institute of Occupational Health; Timo Jokela, Joticon Oy; Johanna Kaipio, City of Helsinki, Finland; Tinja Lääveri, Helsinki University Central Hospital, Finland; Andre Kushniruk, University of Victoria, Canada; Elizabeth Boryzki, University of Victoria, Canada
26 October 2014, Helsinki, Finland
Workshop website

Workshop in short

Government systems suffer from poor usability. Doctors find healthcare systems difficult to use. Users report that making a single travel expense report may take three hours and requires contacting user support every time.

Usability in government system acquisition has not been a big topic in HCI research. The strictly regulated procurement process sets specific requirements on how user aspects can effectively be incorporated in the acquisition process. There are examples on how usability has been included and emphasized in the procurement process, but despite this the acquired system has poor usability. These examples indicate challenges and difficulties in effectively incorporating usability in the public procurement process.

We find this a pioneering workshop: the first one on this specific topic in an HCI conference, as far as we know. Therefore, we do not set strict limitations on the scope. Submissions may include but are not limited to e.g. following: What are the best practices to take usability and user experience into account in system requirements or process description? How do laws and regulations on public procurement affect the inclusion of users in the acquisition process? Are there examples on how value and business benefits are associated with usability?

The workshop gathers actors together for the development of improved processes, methods, and practices for public system procurement. We welcome well-stated positions both from researchers and practitioners who have experience and knowledge on how to effectively incorporate usability in system acquisition.

More information about the workshop and participation is available at the website of the workshop:

Workshop website